As you may already know, cookies are small text files downloaded to your computer when you visit a website. This website, like almost every other, uses cookies to give you a better online experience.

We’ve changed the way our website works so that we can keep up to date with recent developments in the law relating to cookies.
This means that we need your consent to use cookies when you are browsing our site. To help you understand the types of cookies we use
(or those which may be used by third parties on our site), we have categorised the cookies in relation to their functionality. These four categories are;

1. Strictly Necessary Cookies
2. Performance Cookies
3. Functionality Cookies
4. Targeting Cookies

A detailed description for each of the different cookies is set out below.

Consent

By continuing to browse the site you are agreeing to our use of cookies.

To find more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

The cookies used on this website have been categorised based on the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Strictly necessary cookies

Strictly Necessary cookies are essential to let you move around the website and use its features, such as accessing secure areas, shopping baskets and online billing. These cookies allow our website to provide services at your request.

These cookies don’t gather any information that could be used for marketing to you or remember your preferences/ID, other than for your current session.

Strictly necessary cookies are used to:

• Identify you as being logged on to this website.
• Remember previous actions when navigating between different pages on this website.
• Remember things like service selections you have made which allow us to provide you with the services you have requested.
• Identify you as being logged in to and members sections within our website

Accepting these cookies is a condition of using the website.
Cookies we consider to be Strictly Necessary:

Performance Cookies

Performance cookies collect information about how you use our website e.g. which pages you visit most often, and if you experience any error messages. They also allow us to update our website to improve performance and tailor it to your preferences.

These cookies don’t collect any information that could identify you all the information collected is anonymous. They will not be used to target adverts to you on other websites.

Performance cookies are used to:

• Provide statistics on how this website is used (including selections that you have made and goods and services that you have viewed, during your use of this website).
• Gather non-user specific data about the usage on this website and provide statistics about how this website is used.
• Provide and track the effectiveness of videos embedded in this website.
• Test different designs on our website.

Where our performance cookies are managed by third parties, we don’t allow them to use the cookies for any purpose other than those
listed above.

Cookies provided by 3rd parties;

To opt out of being tracked by Google Analytics across all websites please visit google.com/dlpage/gaoptout

Functionality Cookies

Functionality cookies are used to remember the choices you make, e.g. your user name, log in details and language preferences. They also remember any customisations you make to the website to give you enhanced, more personal features.

Functionality cookies are used to:

• Identify you as having consented to use of cookies by this website.
• Identify you as a human and not a bot.
• Remember settings you’ve applied such as layout, text size, preferences and colours.
• Providing proactive live chat sessions to help you with support.
• Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose.
• Show you when you’re already logged in to the website.
• Provide enhanced log-in functionality where you choose i.e. (such as keeping you logged in even when you navigate away from the site).

We will not use functionality cookies to target you with adverts on other websites.

Where our functionality cookies are managed by third parties, we don’t allow them to use the cookies for any purpose other than those listed above.

As the name suggests, if you choose not to allow these cookies, the functionality of this website may be affected. It is also possible that by not permitting these cookies, our website won’t be able to remember some of the specific services you have chosen.

Targeting Cookies

Targeting cookies collect information about your browsing habits to deliver adverts which are more relevant to you and your interests.
They also measure the effectiveness of advertising campaigns.

Targeting cookies are used to:

• Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
• Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

All of these cookies are managed by third parties, and you may alternatively use the third parties’ own tools to prevent these cookies.

Cookies we consider to be Targeting cookies:

We don’t use ‘targeting’ cookies.

Cookies provided by 3rd parties;

Our Privacy Policy explains what personal data we hold about you, how we collect it, and how we use and may share information about you. It also contains information about your rights as a data subject and how to contact us or supervisory authorities in the event you have a complaint.

Xenia Estates are required to notify you of this information under the General Data Protection Regulation.

What is personal data?

Personal data includes information relating to a natural person(s) who:

• can be identified or who are identifiable, directly from the information in question; or
• who can be indirectly identified from that information in combination with other information.

How long do we keep your personal data?

Once we have ceased managing a building we may hold personal data for up to 12 years in accordance with UK tax and liability laws.

The Type of Personal Data We Collect, Why We Collect it and How Do we Process It

Xenia Estates may process your full name and email address under the lawful basis of legitimate interest for other services provided by Xenia Estates and our partner Xenia Lettings. The processing of your data under legitimate interest will have a minimal impact on your privacy and you have the right to ask Xenia Estates to erase your personal data.

Xenia Estates collect full name and email address when a user downloads our promotional Xenia Estates brochure. You may be contacted by a member of the Xenia Estates team in relation to the promotional brochure and our services. Your personal data will be stored held for a maximum of 12-months and you have the right to ask Xenia Estates to erase your personal data. The processing of your data under legitimate interest will have a minimal impact on your privacy.

Xenia Estates collect full name, address, phone number and email address for sending building related information. The lawful basis on which we collect and process this personal data is performance of a contract. Once we have ceased managing a building we may hold personal data for up to 12 years in accordance with UK tax and liability laws.

Xenia Estates collect bank details to pay for services. The lawful basis on which we collect and process this personal data is consent and we will hold and process your personal data until consent is removed.

What are your rights?

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

How do I exercise my rights?

• You are not required to pay any charge for exercising your rights.
• All requests must be in writing either via email to dpo@xeniaestates.com or in writing to DPO, Xenia Estates, Bank House, Old Market Place, Altrincham, WA14 4PA
• Before processing your request, we may ask for 2 forms of identification.
• Upon receiving 2 forms of identification, we will respond to your request within 1 month unless we give a specific reason why it cannot be completed in time.
• Information can be provided electronically and in printed hard copy.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at DPO@xeniaestates.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

These Terms and Conditions apply to the Xenia Estates website and all our social media channels. If you have any questions regarding the Terms and Conditions, please contact management@xeniaestates.com.

Unless stated otherwise, Xenia Estates own the intellectual property rights for the content of this site. You may download and/or print extracts from this website and social media for non-commercial use provided the content is not edited.

Xenia Estates Website

www.xeniaestates.com

Xenia Estates review the content of our website regularly and reasonable effort is made to ensure the content is up-to-date. The information provided online is for guidance only thus is subject to change without notice.

Xenia Estates Social Media

Xenia Estates reserves the right to block and report any user that does not comply with the below Terms of Use:

• Discriminatory, harassing, threatening, racist, defamatory or malicious comments;
• Spam;
• Comments which are misleading;
• Comments posted by fake users;
• Comments or profiles that invade upon our intellectual property rights.

If you wish to make a complaint to Xenia Estates, please follow our Complaints Procedure